Managed IT Services in Southwest Virginia
Tactical Technical Services provides fully managed IT services to small and medium businesses throughout the Roanoke Valley, New River Valley, and Southwest Virginia. Our flat-rate managed IT plans give you predictable monthly costs, proactive monitoring, and a dedicated local support team — 100% US-based, no overseas outsourcing.
What’s Included
- 24/7 Remote Monitoring & Management — Powered by TacticalRMM. We catch issues before they cause downtime.
- Unlimited Helpdesk Support — Remote and on-site, no per-ticket billing for managed clients.
- Patch Management — OS and application patches tested and deployed automatically.
- Endpoint Detection & Response (EDR) — Advanced protection against ransomware and zero-day threats.
- Backup & Disaster Recovery — Automated encrypted backups with tested restore procedures.
- Network Monitoring — Switches, routers, firewalls, and wireless all monitored.
- Vendor Management — We deal with your ISP, software vendors, and hardware suppliers.
- Monthly Reporting — Clear reports on system health and security posture.
Frequently Asked Questions
What is a managed service provider (MSP)?
A managed service provider (MSP) proactively monitors and maintains your IT infrastructure for a flat monthly fee. TTS is a Southwest Virginia MSP serving businesses in Roanoke, Blacksburg, Christiansburg, Salem, and surrounding areas.
How much do managed IT services cost?
Managed IT pricing is typically per user or per device per month. TTS offers flat-rate plans covering unlimited helpdesk, monitoring, patching, and security. Contact us for a custom quote.
Is your support team US-based?
Yes, 100%. All TTS support staff are located in Southwest Virginia. When you call or submit a ticket, you reach a local technician who knows your business.